Covered California has given their online health insurance enrollment system a serious make over with the release of the CalHEERS 17.2 build. Not only has the user interface been enhanced, members must now enter their employer’s contact information before they will be eligible for the monthly subsidy. In addition, Covered California will begin notifying a member’s employer when they enroll or renew their Covered California health insurance.
In a March update to the Covered California enrollment software, individuals and families who indicated their preferred method of contact was email will actually start to get notifications from Covered California to their email addresses. The email will alert the consumer that there is an electronic letter in their secure Covered California Mailbox. This doesn’t mean Covered California will stop sending out reams of confusing letters to members, it just means that people can read them or delete them online.
If you purchased health insurance through Covered California brace yourself for a bevy of letters and notices arriving in your mail box this summer and fall. Covered California will be sending out marketing material, renewal notices, letters asking you to create an online account, reminders to verify your income, and requests for immigration documents. Create […]
Covered California is ratcheting up the emails and letters to consumers on a variety of topics from immigration verification to renewing their health plans for 2015. Some of these letters for additional information, consent, or to manage verifications will ultimately be confusing to the consumer. In a Certified Insurance Agent webinar, Covered California went over […]
Covered California continues to sabotage their customer service operations by sending out confusing eligibility and verification request letters to new applicants of ACA plans. Individuals and families receiving these letters are confused by Covered California informing them what programs and plans they aren’t eligible for, no mention of what they have enrolled in and requests for documentation they have already uploaded to the CalHEERS enrollment website.