If you are one of the thousands of Californians who have suffered because of the poor coordination and planning between Covered California and the participating health plans, I hope you will consider filing a complaint against them. While Covered California is one of those bureaucracies that is comfortably insulated from being held accountable for their actions, or lack of thereof, the health insurance companies have caused enormous pain and suffering from their fumbling on a number of issues.Department of Insurance regulates PPOs (Preferred Provider Organizations) and EPOs (Exclusive Provider Organizations) health insurance plans. Their complaint form can be found at http://www.insurance.ca.gov/contact-us/0200-file-complaint/
Department of Managed Health Care
Department of Managed Health Care regulates HMOs (Health Maintenance Organizations) and they oversee the Department of Health Care Services who is a partner with California Health Benefits Exchange (Covered California). Their complaint form can be found at http://www.dmhc.ca.gov/dmhc_consumer/pc/pc_default.aspx
Let your voice be heard
If enough complaints are lodge against the poor operation of Covered California and the health plans perhaps some legislative or executive action will be taken to protect the rights of the consumers against the monopoly of Covered California.