I used to repair old mechanical clocks so I got used to being frustrated when a 100 year time piece wouldn’t keep proper time or chime on the hour. None of us expected that we would have to tinker with the internal settings of our web browsers just to get the Covered California website to work properly. But here we, trouble shooting modern day web portals like they were antique clocks that don’t keep time.
Covered California has done a fairly significant overhaul of its website since the first open enrollment. There are documented issues with some changes and data not being displayed or functions that consumer can’t perform with the latest November 2014 release of the open enrollment iteration. Covered California released numerous job aids and technical guides that discuss some of the known issues such as income not being display or the error of allowing children to enroll in a separate plan. These issues are not related to internet browsers. You can review the many documents Covered California released at Covered California technical guides for 2015 enrollment.
Web browsers and Covered California
Supposedly, the Covered California website was built and optimized for Internet Explorer 10.0. I have not attempted to use the website with older versions of IE like 8 or 9. IE 10 is bad enough. If Covered California won’t load or open, I found I needed to enable the TLS settings in IE 10. See also: Covered California internet security issue
With IE 10.0 open
- Find the Gear symbol in upper right hand corner which designates Tools.
- Click, open up Internet Options
- Click on the Advanced Tab
- Scroll down and make sure the boxes for TLS 1.0, 1.1 and 1.2 are checked.
- Click Apply
This will get IE to recognize Covered California. The TLS boxes won’t always stay checked they seem to reset to null. After initially opening CC with the TLS checked, the browser will recognize the site.
IE has a default of opening previous session pages with the wrong settings. You may need to clear your history if after a successful login, IE starts blocking your access to Covered California.
I have found work around solutions for the hiccups or glitches between the Covered California website and Google Chrome. The problem is not creating an account, but logging in after the account is created. Covered California refreshes the page with an empty login screen OR you given a pop up line telling you to “click here” to automatically transfer. Clicking on the link does nothing.
Don’t worry; you are actually logged into the site. Click on Maintain and you go to an internal page that used for small groups.
Go up to the URL bar and trim the address down from
Hit enter and your Welcome page will come up and you can start your application.
Once you start an application, my experience has been that clicking on any tab other than Maintain after the dead login will take you to the Welcome page or continue with the application. It is important to Log Out so there won’t be conflicts if you login later.
I have been able to login with no problems with Safari on my iPad. The one attempt I made using Safari on the home iMac failed and I have not developed any work around solutions for it.
The CalHEERS website has a pesky habit of resetting any drop down menu selections on the open page if there is one error anywhere on the page. Also, double check birth dates. An error on a page resulted in the resetting of the year of birth for a client resulting in her being born in 2013. It wasn’t apparent there was an issue until the system asked question concerning her being a child because the system thought she was under 18 years of age.
The Edit buttons don’t always take you to the right record to update. You can use the left side list of to get to the correct individual as well.
Covered California is NOT Medicare
Covered California and Healthcare.gov have no connection to Medicare, Medicare Advantage, or Part D Prescription Drug plans. Don’t shop or create an account on Covered California for ANY Medicare related question, issue or insurance product.
- If you have a specific question, send it to me and I’ll try and figure it out and then post it for other to read.
- If you have additional information, tips and tricks that you have learned, post a comment below or send it to me and I will post it for the benefit of others.
Covered California System Error
A new crash, failure, glitch (what ever you want to call it) started popping up in recent weeks. The System Error message has started showing when I try to upload documents or make changes to applications. Other users have reported similar error messages. If you receive the system error, check to make sure you don’t have some incompatible selections or a drop down menu that isn’t selected. Normally, the system will tell the user if there is a problem with the data before it will allow movement to the next screen. Lately, the program just seems to be crashing.