Covered California’s Small Business Health Options Program (SHOP) announced on May 7th that agent commissions will once again be delayed. This comes on the heels of last months announcement that SHOP hoped to pay commissions at the end of April. SHOP has had to completely move all billing data for the small groups enrolled onto a new platform. Their main concern has been getting out invoices to small business and non-profit employers groups that enrolled back in December.
SHOP email to agents regarding commissions
Dear Certified Insurance Agents,
Your dedicated work has been central to the success of enrolling individuals and businesses in quality health insurance plans through Covered California under the historic Patient Protection and Affordable Care Act.
Covered California looks forward to its relationship with the agent community flourishing in the months and years to come in our joint efforts to provide Californians with the protections they want and need.
You are a valued and trusted partner and we want to take a moment to sincerely apologize for another delay in your SHOP agent commission payments. We understand your frustration and we appreciate your patience.
We are working around the clock to resolve this matter. We have identified the issues within our financial management system and expect your commission payments to be made on or beforeMay 31, 2014. We expect more accurate and timely commission payments going forward and are committed to making this our highest priority.
For more information about agent commissions, please review ourFrequently Asked Questionshere.This information will soon be featured under our Frequently AskedQuestionsat CoveredCA.com.
Again, we truly appreciate your continued support and apologize for any inconvenience this may have caused.
Chief Deputy Executive Director, Operations