Covered California launches new small group marketing

Covered California launches new video marketing to drive business to their small employer group health plans.

Covered California has released a series of marketing videos to develop interest and drive sales to their small employer group plans. Formerly known as SHOP (Small business Health insurance Options Program), the small employer group offerings, authorized as part of the Affordable Care Act, has been re-branded as Covered California for Small Business. The small employer group marketplace exchange initially flopped as it was beset with an online application process that failed and subsequent management problems that resulted in billing nightmares for many clients. Fortunately, they seem to have righted the foundering small group boat at Covered California.


Agents push for class action law suit against Covered California

Agents push for class action lawsuit against Covered California.

A group of Covered California Certified Insurance Agents have begun organizing the early stages of a class action lawsuit against Covered California for unpaid compensation. Led by John Dickey who earlier took Covered California to small claims court, the goal is to enlist enough health insurance agents with verifiable losses to establish a base for […]


Covered California funds Navigator program, cuts agent compensation

Covered California has cut agent compensation to agents for Medi-Cal enrollments while funding the underperforming Navigator program for 2015-16.

Covered California announced in mid-July they were awarding $10 million in grants to a Navigator program that performed poorly in 2015. Two weeks later Covered California sent out a letter to agents that they would no longer be compensated for assisting individuals and families who are determined eligible for Medi-Cal. For the 2015 open enrollment […]


Appointing a Medi-Cal Authorized Representative

Appointing an Authorized Medi-Cal Representative.

Of the nearly 3 million Californian’s enrolled in Medi-Cal, Covered California estimates that approximately 2 million became newly eligible under the ACA expanded Medi-Cal rules. Many of the new Medi-Cal members are working families and individuals. They have little time to sit on hold with their local county social services department to correct Medi-Cal errors […]


Updates to Covered California enrollment software for spring 2015

Updates to Covered California CalHEERS enrollment software for spring 2015.

A year and half after the launch of Covered California the CalHEERS enrollment website is still a work in progress. Covered California released more instructional briefs on changes they’ve made to the California Health Enrollment Eligibility Retention System (CalHEERS) website. Just when Certified Insurance Agents thought they had figured out how to navigate CalHEERS, new […]


How much do health insurance agents earn?

Health insurance agents will work for food since the commission are so low.

There was time when an insurance agent could make a decent living enrolling individuals, families and small groups into health insurance plans. With the advent of the Affordable Care Act and the subsequent downward pressure on commission rates, agents can still earn a living selling health insurance but it is not without its challenges. The […]


Agent begs to be paid Covered California SHOP commissions

Kevin Knauss addresses Covered California Board over late SHOP commission payments.

  I’m not above begging. That is essentially what I did when I addressed the Covered California Board at their March 5, 2015 meeting. Since I have not been paid a commission from Covered California’s small group SHOP division in over eight months, I was politely requesting if someone could look into the situation. My […]


My dead beat dad: Covered California SHOP

Covered California SHOP reminds me of my dead beat dad; I don't hear from them and they owe me money.

It’s been over seven months since I heard anything from Covered California’s SHOP program and the commissions they owe me from the small group I helped enroll in their small business health options program. The lack of communication from SHOP is a flash back to over forty years ago when I wouldn’t hear from my […]


Agent seeks class action lawsuit against Covered California

Agent seeks class action law suit against Covered California.

Certified Insurance Agent John Dickey, who is already taking Covered California to small claims court, is now in conversations with a Southern California law firm to potentially file a class action lawsuit against Covered California on behalf of agents who suffered a loss of income because of the numerous problems during open enrollment for 2014. Dickey’s […]


Health agent sues Covered California for damages

Health agent sues Covered California in small claims court.

      It is no news to the first wave of Covered California Certified Insurance Agents in 2013 that Californias online health insurance exchange was not ready for business. The number one complaint from agents was they were not receiving credit, and ultimately commissions, from the numerous individual and family enrollments they were performing. […]