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agents

The super hero of insurance companies, not consumers.

Agents unite to bash Prop. 45

Insurance agents are uniting to bash and defeat Prop. 45, the California ballot initiative that would give the Insurance Commission the power …

PCIP

Covered California website problems extends enrollment deadline

Consumers who were unable to create an online account or start their online application because of technical difficulties can contact a Covered California Certified Insurance Agent to explain that they attempted to get through on March 31 and experienced difficulties. Those consumers will have until 11:59 p.m. April 15 to work with the Certified Insurance Agent to complete their application and choose a plan.

Blue Shield Covered California Binder Payment

Blue Shield exposes Social Security numbers on public web page

Blue Shield of California sent notices to their appointed insurance agents that the agent’s Social Security number had been displayed during the course of member’s online payment. The letter from Blue Shield, dated February 18, notifying agents of the breach to their private personal information does not mention how many agents had their Social Security number’s compromised. While I was not shocked to receive the letter informing me that my personal information was displayed, I was angry that Blue Shield let this happen.

Health plans are more complicated than clocks

Are Certified Enrollment Counselors prepared to answer health insurance questions?

One of the strategies for enrolling hundreds of thousands of California residents in new Covered California health plans was to have an army of in-person Certified Enrollment Counselors. While these folks are trained on how to fill out the Covered California application, they don’t necessarily have any background in health insurance or how it works. Are the Certified Enrollment Counselors (CEC) qualified to answer simple to complex questions about health insurance and will they be there next month when their client has issue?

Health Net cuts agent's commissions on ACA health plans.

Health Net slashes agent commissions

Health Net notified all their California agents by a letter dated January 29th, that effective March 1, 2014, they will slash the sales commission by over 50% on four of their five individual and family plans offered in California. This further reduction in compensation for agents since the ACA was passed continues to make customer service oriented health insurance agents a “family of dinosaurs” who will quickly become extinct.

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