The misguided training was a missed opportunity to explain the importance of Covered California and how the ACA will help millions of people get access to affordable health insurance and quality care. Instead we were told that health plans were expecting lots of sick people to seek care and they were cutting back on their providers. You know, “those people” were going to use the system they had been shut of for years by insurance companies who were just “following the rules” of being able to deny sick people health insurance. It wasn’t the fault of the insurance company, one trainer opined.
