Kevin Knauss: Health, History, Travel, Insurance
The latest error code in the Covered California enrollment system to stymie consumers occurs while attempting to change the health plan. My experience has been that if a consumer has been automatically enrolled in their current 2014 health plan for 2015, the CalHEERS program will not allow a plan change. Error Code: 224 pops up […]
The Covered California sales seminar for 2015 open enrollment held on December 3rd covered numerous topics. While new sales collateral, store front signage and immigration updates were covered, the bulk of the webinar was devoted to tips, tricks and more work-a-round solutions for enrollment system glitches. The last part of the seminar was a 16 […]
Covered California released several Job Aids or technical summaries related to ACA open enrollment for 2015. The guides cover a variety of different consumer situations from changing plans, making the initial binder payment, and the overall functionality of the CalHEERS online enrollment system. Some of the functions can only be performed by certain certified agents, counselors or […]
Covered California held their third sales seminar for enrollment partners on November 5th. While there was plenty of information for Certified Insurance Agents, it was apparent that Covered California has developed a marketing strategy to funnel sales to the Navigators. In addition to a media blitz including a bus to tour through the state, Covered […]
It seems as if every time Covered California tries to fix or update their enrollment software, something else breaks. Two weeks before the 2015 open enrollment period begins, their Shop and Compare Tool that quotes rates for consumers, Certified Enrollment Counselors, and Certified Insurance Agents is broken. As of November 3rd, the Report a Change […]
Covered California is changing and expanding their dental plans. First, all health plans will include children’s dental insurance. There will be no need to purchase a separate dental plan for dependents 18 and younger. Second, Covered California will begin to offer family dental plans on the exchange. But who are these dental plans and are […]
Covered California held its second in a series of sales seminars for Certified Insurance Agents. The webinar was punctuated by technical glitches and an amateurish quality of the presenters. They did manage to address several questions that had less to do about sales and more about the CalHEERS on-going technical problems and new voter registration […]
There is little complete data on consumer experience or ratings of health plans offered through Covered California. The Office of Patient Advocate (OPA) released their latest report cards in early October, but even they are devoid of a complete consumer experience with California health plans in 2014. Covered California, who should be in the lead of producing consumer reports, hasn’t […]
If you purchased an Individual and Family Plan through Covered California or off-exchange directly from an insurance company or health plan, I would like you to take a short, anonymous survey on your experience with your health plan in 2014. Your participation and responses are anonymous and in no way can they be used for […]
Covered California will be updating the enrollment software between October 13th and November 4th, 2014. This update disables the Report a Change function preventing consumers from adding a family member through either birth or adoption. Covered California has published escalation procedures for Certified Insurance Agents and Certified Enrollment Counselors to use when they need to […]
