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Covered California will be adding two elements to the health plans sold through their marketplace exchange in 2017. The first is a new ombudsman program to help consumers fight with their private health insurance companies. The second is requiring that all PPO and EPO health plans assign a Primary Care Physician like HMO plans have. Any initiative to help consumers navigate health insurance and the health care system are admirable. But both initiatives lack details that would help determine if the changes are lip-stick-on-a-pig or consequential improvements.

In a March update to the Covered California enrollment software, individuals and families who indicated their preferred method of contact was email will actually start to get notifications from Covered California to their email addresses. The email will alert the consumer that there is an electronic letter in their secure Covered California Mailbox. This doesn’t mean Covered California will stop sending out reams of confusing letters to members, it just means that people can read them or delete them online.