Kevin Knauss: Health, History, Travel, Insurance
Covered California solidified its role as a big marketing machine for health insurance by announcing a contest to promote its Small Business Health Option Program or SHOP. The top producer of quotes for the Covered California small group health plans will win 100 hours of telemarketing according a sales seminar slide shown during their seventh sales […]
Health Net is reporting that Covered California has cancelled 4,100 members for no apparent reason. This information was sent to all Health Net brokers on December 19, 2014. The coverage for these members will end December 31st unless the member or agent takes action to renew the health plan by Sunday December 21, 2014. Health Net […]
If you didn’t forget your Covered California user ID or your password, it’s easy to make the first month’s premium payment with a click from the enrollment website. However, for those individuals and families that were enrolled in a new health plan for 2015 but don’t have a Covered California, making the first payment may still […]
In response to high call volume for assistance and a website that has gotten slow and started crash at times, Covered California issued and Agent Alert notifying Certified Insurance Agents that they were extending the deadline for 2015 renewals and enrollment until December 21, 2014. URGENT! You Have Extra Time to Help Consumers Complete Enrollment for January 1st! […]
Covered California released a breaking news alert to agents on December 12th, 2014, that mixed households, those with children in Medi-Cal and the parents on a Covered California subsidized private plan, may face delays in selecting a health plan until the respective county finishes their review for eligibility. New! Mixed Households: Renewal Update County social services […]
The latest error code in the Covered California enrollment system to stymie consumers occurs while attempting to change the health plan. My experience has been that if a consumer has been automatically enrolled in their current 2014 health plan for 2015, the CalHEERS program will not allow a plan change. Error Code: 224 pops up […]
The Covered California sales seminar for 2015 open enrollment held on December 3rd covered numerous topics. While new sales collateral, store front signage and immigration updates were covered, the bulk of the webinar was devoted to tips, tricks and more work-a-round solutions for enrollment system glitches. The last part of the seminar was a 16 […]
Covered California released several Job Aids or technical summaries related to ACA open enrollment for 2015. The guides cover a variety of different consumer situations from changing plans, making the initial binder payment, and the overall functionality of the CalHEERS online enrollment system. Some of the functions can only be performed by certain certified agents, counselors or […]
Covered California held their third sales seminar for enrollment partners on November 5th. While there was plenty of information for Certified Insurance Agents, it was apparent that Covered California has developed a marketing strategy to funnel sales to the Navigators. In addition to a media blitz including a bus to tour through the state, Covered […]
It seems as if every time Covered California tries to fix or update their enrollment software, something else breaks. Two weeks before the 2015 open enrollment period begins, their Shop and Compare Tool that quotes rates for consumers, Certified Enrollment Counselors, and Certified Insurance Agents is broken. As of November 3rd, the Report a Change […]
